Digital Adoption Products

Take the user on a step-by-step journey. This method not only guides the user by telling them what to do but will wait until the user completes that specific task before continuing to the next step. Step-by-step guidance is ideal for training and onboarding - it keeps users interacting with the live application so they walk away with real, hands-on knowledge of how to use the platform.

Walkthroughs are built with Toonimo’s WYSIWYG editor, requiring no technical skills. A proprietary, patent-pending element detection algorithm uses machine learning to identify individual page elements - even after layout or design changes. With a powerful rule engine and user segmentation, each walkthrough can be personalized so different users see exactly the guidance they need.

Multiple launcher types let you control when and how walkthroughs start: on page load, after a time delay, on element click, via a side button, on browser abandonment, with a gray-screen overlay, or through custom JavaScript. Walkthroughs support 30+ languages with built-in auto-translation, and finished content can be exported as PDFs, videos, or slideshows for offline distribution.

Toonimo’s Interactive Voice Response (IVR) allows enterprises to create multilingual flows within automated phone system technologies. The IVR module includes conversational, bi-directional voice capabilities that go beyond traditional menu-driven systems, enabling natural voice interactions that guide callers through complex processes.

With text-to-speech in 30+ languages (including regional dialects and accents), voice-directed surveys, and automated KYC verifications, the IVR product brings the same guided experience from the web into the phone channel. Voice interaction analytics provide visibility into caller satisfaction, completion rates, and drop-off points.

Toonimo provides clients with a full enterprise data analytics suite designed to understand the overall impact and usage of each Toonimo product. These data services are fully customizable to a business’s goals and provide deep insight into how end-users interact with online resources. By default, Toonimo does not collect or process any PII.

The reporting suite includes 12+ report types covering every dimension of digital adoption. Track conversion rates, bounce rates, time on page, click-through rates, and walkthrough completion rates with goal-based analytics. Drill down to per-user resolution to see every engagement an individual had with the platform. Flow reports show aggregated drop-off points between each two steps so you can optimize every walkthrough.

A custom report builder lets you query the usage analytics database with configurable columns, filters, and aggregation rules - save, load, and export results. All analytics can be broken down by platform (PC, tablet, mobile) for granular insight.

Toonimo RPA (Robotic Process Automation) is a widely used product that allows clients to automate business processes to save time and effort on redundant tasks. RPA can reduce mistakes in extensive, error-prone processes, speed up training by automating repetitive interactions, and integrate information from third-party systems into the currently used application.

RPA steps can be combined with walkthroughs so that some parts of a flow are guided interactively while others are automated entirely. Trigger-based automation can launch on timer, element visibility, or API events, giving maximum flexibility for complex enterprise workflows.

Toonimo’s robust Knowledge Base provides an organized library of content fully accessible in any language. Users can browse and search for the walkthroughs, URL redirects, videos, and articles they need to fulfill tasks and self-serve - reducing support ticket volume and empowering users to find answers independently.

The Knowledge Base can be divided into subsections for large content libraries and fully customized to match your branding guidelines. Each engagement can be segmented so users only see the content relevant to their role, department, or location. Curriculums can be triggered inside the Knowledge Base to kickstart orientation, onboarding, or task completion workflows.

Toonimo can import documentation from any existing LMS via the Toonimo API, creating a centralized area for all L&D (Learning & Development) needs. Supported formats include PDFs, articles, videos, slides, and web links. Reporting tracks how users interact with the Knowledge Base, including positive and negative search keywords visualized as word clouds, usage rates per walkthrough, and total users impacted.

With Toonimo you can create certifications that require users or employees to complete a defined list of walkthroughs before gaining access to sensitive workflows or advancing in their role. Certifications are especially valuable for compliance training in regulated industries, ensuring that every team member has demonstrably completed the required learning modules.

Certification paths support expiry and recertification schedules, so organizations can enforce recurring training cycles. In-app assessments and surveys can be embedded within certification workflows to verify knowledge retention. Multi-level role-based paths ensure different teams follow the certification requirements relevant to their function.

Certification progress is fully tracked with per-user timestamps - managers can see who has started, who has completed, and where individuals may need additional support. Audit-ready exports and dashboards provide the documentation needed for regulatory compliance reviews. Combined with Curriculums, Certifications give organizations a complete learning and compliance framework.

Toonimo is a fully responsive platform on all mobile devices, including iOS and Android phones for mobile web. For native mobile apps, both Android and iOS are supported to ensure that brands can guide users directly within their native application - whether the audience is customers, field workers, or employees on the go.

Mobile guidance maintains the same feature parity as the desktop experience: walkthroughs, tooltips, beacons, and analytics all work seamlessly across phone and tablet form factors. Responsive design ensures guidance adapts to any screen size without compromising usability.