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Deflect Support Tickets With Self-Service Guidance

Reduce support costs and improve customer satisfaction with AI chatbots, searchable knowledge bases, and proactive in-app assistance.

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50%
Fewer support tickets
24/7
Self-service availability
85%
First-contact resolution
3x
Faster issue resolution

Before vs after Toonimo

Without Toonimo

Phone calls + IVR mazes

Customers wait on hold for issues a guide could solve in seconds.

  • High call volume
  • Frustrated users
  • Repetitive support work
With Toonimo

Self-service with guidance

Inline walkthroughs deflect tickets and guide users to success.

  • Lower call volume
  • Higher CSAT
  • Faster resolution

Outcomes our customers see

+45%
Adoption uplift
0%
Lower support cost
0x
Faster time-to-value
0%
User satisfaction

AI Chatbot & Knowledge Base

Give customers accurate answers grounded in your own docs - not generic search results. Combine conversational AI with a maintained knowledge layer so common questions resolve instantly while your team focuses on complex cases.

  • Deploy AI chatbots powered by your documentation and knowledge base
  • Automatically ingest content from documents, websites, and help articles
  • Provide contextual answers with RAG-powered retrieval
  • Escalate complex issues to human agents with full conversation context

Proactive In-App Guidance

Self-service works best when help finds the user. Surface walkthroughs, tooltips, and knowledge at the moment of need - inside your product or portal - so customers complete tasks without opening a ticket.

  • Guide users through common tasks with interactive walkthroughs
  • Surface contextual tooltips at known friction points
  • Trigger help automatically based on user behavior and page context
  • Offer searchable knowledge base menus accessible from any page

Voice-Enabled Support

Extend the same guidance story to phone and voice channels. Consistent scripts, multilingual delivery, and analytics help contact centers scale without sacrificing clarity for global customers.

  • Provide voice-guided assistance for phone and web channels
  • Deploy IVR walkthroughs that guide callers through processes
  • Use text-to-speech in 30+ languages for global customer support
  • Analyze voice interactions with sentiment and satisfaction metrics

Frequently Asked Questions

How does the AI stay aligned with our official documentation?+
The assistant draws from sources you control - help articles, PDFs, and approved web content - using retrieval-augmented generation so answers cite your material. When policies change, updating the underlying content improves responses without retraining users on a new interface.
Can customers resolve issues without submitting a support ticket?+
Yes. Chat, knowledge search, and in-app walkthroughs address routine how-to questions and navigation issues at scale. When a case still needs a human, context from the self-service session can transfer to the agent to avoid repeating information.
Does Toonimo support voice and phone as well as digital channels?+
Voice and IVR capabilities let you deliver structured guidance over the phone, while text-to-speech supports multiple languages for broader reach. Analytics help you understand call drivers and satisfaction alongside digital self-service metrics.

Ready to transform your digital adoption?

See how Toonimo can help your organization achieve its goals.

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