Toonimo for Public Sector & Government

Enhance public sector online functionality, boost citizen experience, and increase digital service adoption.

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Industries

Public Sector & Government

Increase in digital service adoption

challenges we solve

Citizens struggling with complex online government forms and portals

Low adoption of digital self-service channels

Staff training costs for new government technology platforms

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Fewer citizen support calls

50%

Typical client outcomes

47%Digital Service Adoption

5.9%Form Completion Rate

5.1%Citizen Call Deflection

48%Staff Onboarding Time

53%Walkthrough Completion

47%Digital Service Adoption

5.9%Form Completion Rate

5.1%Citizen Call Deflection

48%Staff Onboarding Time

53%Walkthrough Completion

*Data compiled from a sample of 50 clients that avg 2,500 users or more per application

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How Toonimo helps Public Sector & Government

Government organizations face the challenge of making complex processes accessible to all citizens. Toonimo helps public sector agencies guide citizens through permit applications, benefit claims, and document processing -- while ensuring accessibility and multilingual compliance.

Public Sector & Government challenges we solve

Common digital adoption pain points in public sector & government - and how Toonimo addresses each one.

Support in the Digital Era

Users expect immediate and personalized service whether it's on-the-go using apps or via PC at home.

Government Bureaucracy

Overcome lengthy technological implementation with a cost-effective, user-friendly solution.

Lack of Self-Service Features

Citizens want to complete processes independently online.

How Toonimo helps

Guided form completion for permits, licenses, and benefit applications

Citizen self-service walkthroughs for payments and account management

Employee training on CentralSquare, EnerGov, OpenGov, and other government systems

Accessibility widget ensuring Section 508 and WCAG compliance

Common use cases in Public Sector & Government

Toonimo addresses these scenarios across your public sector & government operations.

Complex application form fillingLogin areaFiling claimsDocument searchPassport ProcessingPortal explanation

Expected results

40%

Increase in digital service adoption

50%

Fewer citizen support calls

Faster staff onboarding

Expected results

Toonimo addresses these scenarios across your public sector & government operations.

+45%

Adoption uplift

Lower support cost

Faster onboarding

Compliance coverage

Frequently asked questions

How does Toonimo help citizens complete government forms?

Toonimo provides step-by-step audio-visual walkthroughs that guide citizens through complex application forms for permits, licenses, benefits, and other government services. Real-time guidance reduces errors and abandonment.

Does Toonimo meet Section 508 and WCAG compliance?

Yes. Toonimo includes an accessibility widget that ensures compliance with Section 508, WCAG, and ADA requirements for all citizen-facing portals.

Can Toonimo support multilingual populations?

Toonimo supports all languages and uses geolocation targeting to automatically serve guidance in the citizen's preferred language. Text and audio walkthroughs can be configured for any language or dialect.

How does Toonimo help train government staff?

Toonimo creates in-application walkthroughs for government platforms like CentralSquare, EnerGov, and OpenGov, training staff on new systems and workflows in real time.

How quickly can Toonimo be deployed on government websites?

Implementation requires adding a single JavaScript snippet. No backend changes are needed. Toonimo also offers on-premise installation for agencies with strict security requirements.

Ready to transform public sector & government?

See how Toonimo can drive digital adoption in your public sector & government organization.

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