Toonimo for Telecommunications
Reduce churn and support costs by guiding telecom customers through self-service portals and bill management.
Typical client outcomes
*Minimum 1M unique visitors per calendar year on each page with walkthroughs
Trusted By
How Toonimo helps Telecommunications
When a customer needs help, telecom companies have a variety of response options. Taking advantage of new, innovative technologies and customer service strategies has the potential to revolutionize how these large enterprises handle customer sales, customer retention, speed to solve complaints and inquiries.
Telecommunications challenges we solve
Common digital adoption pain points in telecommunications - and how Toonimo addresses each one.
High Support Costs
Due to complex account details and billing practices.
Support in the Digital Era
Today's telecom customers expect immediate and personalized service whether it's on-the-go using apps, or connected via PC.
Lack of Self-Service Features
Most users want to solve problems by themselves.
How Toonimo helps
Personalized bill explanation walkthroughs
Guided plan upgrades and device selection
Proactive troubleshooting walkthroughs
NPS surveys integrated into the customer journey
What our clients say
Toonimo explains Telus' online bill with a real human voice and interactive visual cues. While explaining the bill itself, thus reducing the support cost.
Vice President C&IS Digital
TELUS
Toonimo is guiding the users in receiving government benefits when it comes to subsidized cell phones. Making sure the experience is quick and easy to complete.
Vice President C&IS Digital
Q-Link Wireless
Toonimo guides the users within a certain area in the funnel to make sure they are able to sign up correctly. While explaining the page itself, thus increasing the conversions rate and customer loyalty.
Vice President C&IS Digital
Orange
Common use cases in Telecommunications
Toonimo addresses these scenarios across your telecommunications operations.
Expected results
Expected results
Toonimo addresses these scenarios across your telecommunications operations.
“Toonimo explains Telus' online bill with a real human voice and interactive visual cues. While explaining the bill itself, thus reducing the support cost.”
Frequently asked questions
How can Toonimo help telecom companies reduce support costs?
Can Toonimo explain complex billing to customers?
Does Toonimo support multi-language functionality?
Could I deliver a personal message for every user?
How quickly can Toonimo be implemented?
Ready to transform telecommunications?
See how Toonimo can drive digital adoption in your telecommunications organization.
Request a Demo