Toonimo for Travel & Hospitality

Enable your online users to benefit from a service-oriented approach for all their travel needs.

Get a Demo See all features

Industries

Travel & Hospitality

Booking completion increase

challenges we solve

Low customer loyalty in a price-sensitive market

Complex booking and modification flows causing abandonment

High call center volume for routine travel inquiries

Get a Demo

Fewer support inquiries

40%

Typical client outcomes

4.2%Booking Completion

28%Support Inquiries

55%Self-Service Adoption

6.1%Click-Through Rate

41%Walkthrough Completion

4.2%Booking Completion

28%Support Inquiries

55%Self-Service Adoption

6.1%Click-Through Rate

41%Walkthrough Completion

*Data compiled from a sample of 50 clients that avg 25k users or more per month

Trusted By

How Toonimo helps Travel & Hospitality

Toonimo allows for personalized messages to be delivered for logged-in users or for new users. This bridges the gap between the support function and the user by making it a more personal experience, thereby driving up brand loyalty. Travel and hospitality companies can guide customers through complex booking flows, loyalty programs, and self-service processes.

Travel & Hospitality challenges we solve

Common digital adoption pain points in travel & hospitality - and how Toonimo addresses each one.

Low Customer Loyalty

Overcome low customer loyalty in a price-sensitive market.

Low Retention

Streamline the online user's journey and provide an incentive to return.

Lack of Self-Service Features

Travelers expect to manage bookings independently.

How Toonimo helps

Guided booking flows with real-time support at every step

Personalized messaging for logged-in vs. new users

Self-service walkthroughs for reservations, loyalty programs, and cancellations

RPA automation for repetitive travel document processing

Common use cases in Travel & Hospitality

Toonimo addresses these scenarios across your travel & hospitality operations.

Support TroubleshootingPaperless BillingLogin areaBooking a flightBooking a hotelCanceling a reservationUsing trip creditsProcessing a refund

Expected results

35%

Booking completion increase

40%

Fewer support inquiries

25%

Increase in customer retention

Frequently asked questions

How does Toonimo improve booking completion?

Toonimo provides real-time audio-visual guidance through multi-step booking flows, helping travelers select flights, hotels, and packages without confusion. This reduces abandonment at each step of the booking funnel.

Can Toonimo personalize the travel experience?

Yes. Toonimo delivers different messaging and walkthroughs for logged-in loyalty members versus new visitors, creating personalized experiences that drive repeat bookings and brand loyalty.

Does Toonimo help with cancellations and refunds?

Toonimo creates self-service walkthroughs that guide travelers through cancellation processes, trip credit usage, and refund requests, reducing call center volume for routine inquiries.

How does Toonimo handle multi-language support for international travelers?

Toonimo supports all languages and uses geolocation targeting to automatically serve guidance in the traveler's preferred language, ensuring a seamless experience for international guests.

How quickly can Toonimo be deployed?

Implementation requires a single JavaScript code line. No backend changes or IT resources are required. Walkthroughs can be created and updated using a visual editor.

Ready to transform travel & hospitality?

See how Toonimo can drive digital adoption in your travel & hospitality organization.

Request a Demo