Toonimo for Utility Providers

Help utility customers manage accounts, understand bills, and adopt self-service tools through a self-service platform.

Get a Demo See all features

Industries

Utility Providers

Call reduction

challenges we solve

Seasonal spikes in call center volume

Customer confusion around billing and usage

Low adoption of online account management

Get a Demo

Online payment adoption

Typical client outcomes

9.4%Paperless Billing Sign-ups

5.7%Call Deflection

7.3%Online Payment Adoption

53%Self-Service Completion

4.8%Auto-pay Enrollment

9.4%Paperless Billing Sign-ups

5.7%Call Deflection

7.3%Online Payment Adoption

53%Self-Service Completion

4.8%Auto-pay Enrollment

*Data compiled from a sample of 50 clients that avg 2,500 users or more per application

Trusted By

How Toonimo helps Utility Providers

Utility providers deal with seasonal spikes in customer inquiries and complex billing structures. Toonimo helps utilities reduce call center volume by guiding customers through bill explanations, payment setup, outage reporting, and account management with interactive audio-visual walkthroughs.

Utility Providers challenges we solve

Common digital adoption pain points in utility providers - and how Toonimo addresses each one.

High Support Costs

Seasonal spikes create overwhelming call center volume.

Complex and Confusing Online Experience

Billing details and account management frustrate customers.

Limited Self-Service Features

Users prefer to solve problems by themselves.

How Toonimo helps

Bill explanation and payment walkthroughs

Account setup and management guidance

Employee training for enterprise systems

RPA for repetitive back-office processes

Common use cases in Utility Providers

Toonimo addresses these scenarios across your utility providers operations.

Service / Location ChangesSupport TroubleshootingStart / Stop ServiceOutage ReportingBill pay explanationLogin areaPaperless billingBusiness services

Expected results

35%

Call reduction

Online payment adoption

45%

Faster employee onboarding

Frequently asked questions

How does Toonimo help reduce call center volume?

Toonimo provides interactive bill explanation walkthroughs that help customers understand their charges without calling support. Guided payment setup and account management walkthroughs further reduce inquiries, especially during seasonal peaks.

Can Toonimo help customers set up paperless billing?

Yes. Toonimo creates guided walkthroughs that walk customers through the paperless billing enrollment process step by step, with audio narration and visual highlights. This increases paperless adoption and reduces mailing costs.

Does Toonimo support employee training for utility systems?

Toonimo layers in-application guidance on top of enterprise systems, training employees on new workflows in real time. This is especially valuable for utilities with aging workforces transitioning to new technology platforms.

How quickly can Toonimo be deployed?

Implementation takes minutes. You simply add a single JavaScript code snippet to your web application. No backend changes or IT resources are required.

Can Toonimo handle outage reporting guidance?

Yes. Toonimo can guide customers through outage reporting forms, service start/stop requests, and location change processes with personalized step-by-step walkthroughs.

Ready to transform utility providers?

See how Toonimo can drive digital adoption in your utility providers organization.

Request a Demo