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AI Chatbot & Voicebot For Enterprise

Deploy intelligent AI chatbots and voicebots powered by your knowledge base. RAG-powered retrieval, multi-language support, and seamless human escalation.

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85%
Query resolution rate
30+
Supported languages
24/7
Always-on assistance
60%
Less support volume

Before vs after Toonimo

Without Toonimo

FAQ pages + email tickets

Users get stuck and escalate even for trivial questions.

  • Slow time-to-answer
  • No app context
  • No automation
With Toonimo

Voice + chat AI inside the app

AI conversations resolve issues and trigger RPA in seconds.

  • Instant answers
  • Voice + chat
  • Backed by your KB

Outcomes our customers see

+45%
Adoption uplift
0%
Lower support cost
0x
Faster time-to-value
0%
User satisfaction

RAG-Powered Knowledge Retrieval

Ground every answer in your real documentation - not generic model guesses. Ingest policies, product guides, and web content into a vector knowledge base so your AI chatbot retrieves the right passages, cites context, and stays aligned with how your organization actually works.

  • Ingest documents, PDFs, and web content automatically via crawling
  • Build a vector knowledge base with RAG-powered semantic search
  • Create QA rules and fine-tune AI responses for accuracy
  • Test bot responses with built-in evaluation tools before deployment

Conversational AI With Voice

Meet users on the channel they prefer: embedded web chat, mobile, or voice IVR-style experiences. Combine natural language understanding with high-quality speech so customers and employees get fast, conversational help without hunting through portals or tickets.

  • Deploy text and voice chatbots across web, mobile, and phone channels
  • Support 30+ languages with text-to-speech and speech-to-text
  • Enable natural language understanding with learned intents
  • Analyze conversations with satisfaction scoring and funnel analytics

Enterprise-Grade Controls

Scale AI safely with guardrails your security and operations teams expect: cost visibility, moderation, and a clear path to humans when automation is not enough - without losing conversation context along the way.

  • Monitor costs with built-in usage tracking and circuit breakers
  • Apply content moderation and input validation on all interactions
  • Enable seamless escalation to human agents with full context
  • Track conversation analytics including sentiment, completion, and satisfaction

Frequently Asked Questions

What is RAG and why does it matter for an enterprise AI chatbot?+
Retrieval-augmented generation (RAG) means the model answers using passages retrieved from your approved sources - policies, help articles, PDFs, and crawled web pages - instead of relying only on training data. That improves factual accuracy, reduces hallucinations, and makes responses easier to audit for regulated industries.
Can we deploy both text and voice experiences from the same knowledge base?+
Yes. You can serve consistent answers across text chat and voice channels while sharing intents, content, and analytics. Multilingual text-to-speech and speech-to-text help global teams and contact centers deliver the same guidance regardless of language or modality.
How does human escalation work when the bot cannot resolve a query?+
When confidence is low or the user asks for an agent, the conversation can transfer to a human with full transcript and retrieved context so support staff do not start from zero. That keeps resolution times short while preserving compliance-friendly documentation of what was said.

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See how Toonimo can help your organization achieve its goals.

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