Toonimo for ServiceNow
Boost ServiceNow adoption across IT, HR, and customer service with guided digital workflows and self-service portals.
Empower ServiceNow users with in-app guidance
ServiceNow connects IT, HR, customer service, and security operations on a single platform - but each workflow has its own forms, approval chains, and catalog items. Toonimo guides users through incident management, change requests, service catalog orders, and HR case management with context-aware walkthroughs. Whether you're deploying new ITSM modules or expanding to CSM and HRSD, Toonimo ensures adoption keeps pace with your ServiceNow investment.
- Increase operational efficiencies
- Improve agility and raise morale with connected employee workflows
- Connect systems, apps, and data while providing visibility into end-to-end processes
- Automate processes across front, middle, and back offices with digital workflows
- Optimize field services and safety measures
- Make legal self-service easy from a unified employee portal
See Toonimo in Action on ServiceNow
Watch how Toonimo guides users through ServiceNow with real-time audio-visual walkthroughs.
Use Cases for ServiceNow
Discover how Toonimo helps organizations get the most out of ServiceNow.
Employee Onboarding
Guide new hires through ServiceNow HR modules, service catalog, and IT request workflows.
Learn moreCustomer Self-Service
Enable self-service IT support with guided ServiceNow portal navigation and ticket creation.
Learn moreEnterprise Software Training
Train ITSM teams on incident, change, and problem management with step-by-step guidance.
Learn moreChange Management
Roll out new ServiceNow modules and updates with targeted walkthroughs and analytics.
Learn moreHow it works
Install
Add a single JavaScript snippet to your ServiceNow instance - no backend changes required.
Create
Use the WYSIWYG editor to build walkthroughs by pointing and clicking on your live application.
Guide
Users receive personalized, real-time guidance with audio, text bubbles, and visual cues.
Toonimo goes beyond step-by-step guidance
A complete digital adoption suite that works inside ServiceNow.
Walkthroughs
Multipage, audio-visual guides that walk users through any workflow.
Surveys
In-app feedback collection to understand user sentiment and needs.
IVR
Interactive voice response for automated phone-based self-service.
Accessibility Widget
WCAG-compliant overlay ensuring every user can complete tasks.
Analytics & Insights
Track engagement, completion rates, and user behavior across workflows.
RPA
Automate repetitive tasks and reduce manual data entry errors.
Chat / Voicebots
AI-powered assistants that answer questions and trigger walkthroughs.
Knowledge Base
Searchable self-service portal with walkthroughs, FAQs, and guides.
Related platforms
Disclaimer
All product names and trademarks associated with ServiceNow®, including the signature registered trademark name belong to ServiceNow®. Toonimo is not in any way affiliated with ServiceNow®, and no materials belonging to Toonimo are endorsed or sponsored by ServiceNow®. Any usage of the registered trademark material of ServiceNow® appearing in the aforementioned content is by no means reflective of a working business partnership, an endorsement, or a recommendation between Toonimo and ServiceNow®.
Ready to transform your ServiceNow experience?
See how Toonimo can drive ServiceNow adoption across your organization.
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