Toonimo for Pega
Navigate Pega's intelligent automation platform with guided walkthroughs for CRM, BPM, and customer engagement.
Simplify Pega for your organization
Pega's platform powers customer engagement, business process management, and robotic automation for some of the world's largest enterprises. Its depth - from Customer Decision Hub to case management, virtual assistants, and desktop analytics - means users need contextual guidance at every step. Toonimo walks users through CRM workflows, helps agents use smart decisioning tools, and guides teams through complex process automation - reducing email processing times, improving self-service, and driving better employee engagement.
- Streamline your customer engagement engine using customer decision hub
- Automate email processing and reduce response time from support center
- Orchestrate complex processes, ensuring regulatory compliance across the enterprise
- Automate with bots, make smart decisions with rules and AI, and deliver channel-less experiences
- Virtual Assistant helps organizations deliver great self-service without additional bandwidth
- Use desktop analytics with CRM metrics to foster better employee engagement
See Toonimo in Action on Pega
Watch how Toonimo guides users through Pega with real-time audio-visual walkthroughs.
Use Cases for Pega
Discover how Toonimo helps organizations get the most out of Pega.
Employee Onboarding
Guide new users through Pega platform navigation and case management.
Learn moreEnterprise Software Training
Train teams on Pega CRM, BPM, and low-code development with guided experiences.
Learn moreCustomer Self-Service
Enable customer self-service through guided Pega customer service portals.
Learn moreHow it works
Install
Add a single JavaScript snippet to your Pega instance - no backend changes required.
Create
Use the WYSIWYG editor to build walkthroughs by pointing and clicking on your live application.
Guide
Users receive personalized, real-time guidance with audio, text bubbles, and visual cues.
Toonimo goes beyond step-by-step guidance
A complete digital adoption suite that works inside Pega.
Walkthroughs
Multipage, audio-visual guides that walk users through any workflow.
Surveys
In-app feedback collection to understand user sentiment and needs.
IVR
Interactive voice response for automated phone-based self-service.
Accessibility Widget
WCAG-compliant overlay ensuring every user can complete tasks.
Analytics & Insights
Track engagement, completion rates, and user behavior across workflows.
RPA
Automate repetitive tasks and reduce manual data entry errors.
Chat / Voicebots
AI-powered assistants that answer questions and trigger walkthroughs.
Knowledge Base
Searchable self-service portal with walkthroughs, FAQs, and guides.
Related platforms
Disclaimer
All product names and trademarks associated with Pega®, including the signature registered trademark name belong to Pega®. Toonimo is not in any way affiliated with Pega®, and no materials belonging to Toonimo are endorsed or sponsored by Pega®. Any usage of the registered trademark material of Pega® appearing in the aforementioned content is by no means reflective of a working business partnership, an endorsement, or a recommendation between Toonimo and Pega®.
Ready to transform your Pega experience?
See how Toonimo can drive Pega adoption across your organization.
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