The rule engine is a main part in Toonimo’s flow, and a powerful tool when building a segmented rule-based walkthrough or engagements.
The rule engine can be used for triggering actions upon custom complex rules in order to activate specific features or a part of a flow.
By implementing the rule engine, Toonimo delivers maximum configuration and adaptation flexibility.
Take the user on a step-by-step journey. This method not only guides the user by telling them what to do but will wait until the user completes that specific task in order to continue to the next step. Step-by-step guidance is great when training or onboarding and keeps the user interacting with the page. Toonimo wants the user not only to have a great experience but also to walk away with the knowledge on how to use the platform.
Toonimo supports both audio and text tooltips, which can be placed on any specific fields that might need additional context.
The tooltips can be triggered by either hovering or clicking your mouse on an existing field, or on a new tooltip trigger icon that Toonimo adds to the webpage.
With Toonimo’s RPA, you can automate business processes for your users or employees.
For example, RPA can be used to:
Toonimo's editor allows you to segment your walkthroughs for all kinds of different users, in order to make sure each user gets the personalized help that they deserve. With an assortment of highly specified conditions, choose the ones that suit your needs and bring your walkthroughs to the next level.
Ideal for those using Toonimo for training or onboarding purposes. The search grants your users or employees the ability to browse through the different walkthroughs, URL redirects, videos and articles available to select the engagement they want to initiate.
The Knowledge Base menu can be divided into subsections for a large amount of engagements. It can also be customized to match your branding guidelines.
Each engagement can be segmented so that the users will only see the ones that are relevant to them.
Toonimo supports clients that want to store L&D documents in the Toonimo Knowledge Base for organization purposes. These assets can be in the form of PDFs, articles, web links, videos and slides. Clients can use the Toonimo API to connect to their LMS and import any piece of collateral needed.
Toonimo has a full API that allows you to integrate to any third-party software or fire all the events to an external analytics data platform.
A Beacon is a flashing notification used to draw your user’s attention to a specific element within your application, acting as a guide to ensure that the user does not miss out on any important information. You can also link existing content to the Beacon to provide any additional details or directions.
Toonimo supports clients that want to build a curriculum containing walkthroughs so that users can learn through a guided path of lessons. These curriculums are especially valuable for new hires going through orientation, or first time users of an application that must fulfill a defined number of tasks.
The Curriculum Reporting includes information on users who started the curriculum and the completion rate of the lessons. The reporting helps clients understand where their users are succeeding in their curriculum path or where they may need some assistance.
For clients looking to support users locally or globally in any language, Toonimo has a built in multi-language center that also includes a proprietary auto-translation feature.
These features are highly customizable as the translations can be exported, edited and then re-imported back into the Toonimo editor.
All languages and translations, including unique dialects and accents, are supported with both Text Bubbles, Text-to-speech and Human Voiceover options.
If you are looking to save tons of time, effort and cost on multiple language support services then this feature is exactly what you’re looking for!
Toonimo gives all clients the ability to share content organization-wide in order to offer multiple formats of training collateral. Sometimes it is beneficial to offer several ways to absorb content and see the step-by-step walkthrough in multiple formats. Some users digest information by reading, watching or listening. This feature allows all users to learn in the comforts of their own process.
Toonimo’s WYSIWYG editor allows you to “keep it simple” while creating your personalized engagements & walkthroughs with no technical skills needed. The editor gives you all the tools you need in order to create a user interactive engagement or walkthrough. This will keep the user engaged and make sure the information is retained.
The launcher starts the walkthrough or a user engagement. We offer a variety of launchers; each has its own specific use and can be fully customizable to fit your branding guidelines.
In addition to revolutionizing the web UI experience by introducing audio-visual walkthroughs, Toonimo also offers traditional text bubble walkthroughs. You have the option to build out your walkthroughs using just one method, or combine both text and speech in the way that perfectly suits your users' needs for an unforgettable guided learning experience.
Toonimo allows you to personalize when and where to engage your users. Reach your visitors by using banners, modals, popups, surveys, or any other form of digital engagement.
Toonimo has developed a proprietary patent pending element detecting algorithm that utilizes machine learning in order to select individual elements on a page. As long as an element has been identified by our patent pending technology, it can still be detected, even with any changes to its layout or design.
Toonimo can track analytics which are not necessarily engagement related.
To see how your users or employees are currently utilizing your application, Toonimo has developed tracking on users’ behavior for you to later see how you can optimize that experience.
By using Toonimo, you are able to test multiple variations of an engagement or walkthrough by seamlessly changing any element, be it the scripts, trigger buttons, or overall style of your walkthrough, in order to determine which variation brings you optimal results. Allocate the percentage of traffic that each variation receives and see for yourself exactly which methods work best for you and your users' needs.
In order to find out exactly which ways Toonimo is helping your users complete a funnel, a task, or by how much Toonimo has increased conversions, you are able to divide the user traffic to compare the Toonimo experience to your regular site experience without Toonimo.
Within the analytics page you are able to track conversion rates, number of conversions, bounce rates, time on page, click through rates, and walkthrough completion rates. If you have initiated any A/B tests, this is also the place to view the particulars of your results.
Stay up to date on all of your client's needs by checking the aggregated analytics for each individual walkthrough on the dashboard, with the ability to see platform-specific information (i.e. PC/Tablet/Mobile). Check the progress of your goals, refine them, and optimize them using data-driven information to better assist your users.
With Toonimo you can drill down to a user resolution and see all the engagements an individual user had with the platform.
To optimize each flow, Toonimo will you show an aggregated view of the drop-off points between each two steps.
This will allow you to analyze and improve the effectiveness of the walkthrough.
You can query the usage analytics database with a custom query builder that allows you to add columns, filter and aggregation rules.
You can also save, load the queries, and export the results.
Toonimo can present surveys to users to gather feedback in mass.
Toonimo supports free-text, multi-select and NPS surveys.
With Toonimo you can create curriculums that will either offer your users or employees the preferred onboarding experience or force them to get certified on the list of walkthroughs.
Track positive and negative search results to measure the effectiveness of your walkthrough content. These results are also presented with word clouds. You can also capture usage rates per walkthrough and total users impacted.
Toonimo supports multiple environments, which allows you to conduct tests and roll-out the engagements between your Test and UAT environments.
Once you are ready to go live, you can publish selective content and engagements to your Production environment with a click of a button.
Toonimo does not limit the number of environments.
To help administrate your multiple projects, Toonimo offers full user access control (UAC), which lets you create users with different permissions (such as View Analytics, Publish, Edit Environments and more). Each user can also be assigned to specific projects to support different teams in the same organization.
With Toonimo, you can connect your Active Directory to Toonimo’s UAC by using Single-Sign-On (SSO) with SAML protocol.
Every change that a content creator user is making into the engagements is being stored. Toonimo allows you to see all the changes that were made and revert back to a previous state of each engagement.
Toonimo has a strong patent pending Element Detection Algorithm that uses machine learning technology to detect elements on the webpage.
In case of any significant changes made to a page's layout, much like an actual person taking the time to “re-detect” the new position of the element, Toonimo’s element identifier might find it hard to detect the element as well.
For these cases, Toonimo has created a Notification System. After a configurable threshold of detection errors per element, it will notify a list of email addresses and present a notification on the Toonimo dashboard.
Toonimo supports different ways to deploy according to your IT, security and business needs.
The default option is to implement Toonimo in SaaS which lets you enjoy a super quick deployment using our cloud offering.
Toonimo also supports a Self-Hosted model that lets you host only the rule-engine and resources files on your web servers with or without sending analytics events to Toonimo’s cloud.
If need be, Toonimo can set up a single-tenant private cloud with a “bring your own key” encryption model.
In order to support on-premise environments, Toonimo fully supports either Hybrid or Full On-Premise deployments. In some cases, this can even be done without the need of an external internet connection for isolated environments.
Toonimo makes the implementation process as easy as possible.
For every environment (Production / Staging / UAT) in a project there is one codeline; all you need to do is implement that codeline once per environment. The codeline will remain valid with any updates you make to your engagements, so you never have to worry about changing it. Simply copy and paste it to your template section, or paste it to your platform’s tag-manager.
For third-party applications (such as Salesforce) that do not allow an external codeline injection, please see Toonimo browser extensions (Toonimo browser plugins).
To optimize each flow, Toonimo will you show an aggregated view of the drop-off points between each two steps.
By default Toonimo does not collect any PII.
For our enterprise clients, we offer a full service implementation by also giving you the option for an “on-premise” installation. Toonimo offers professional services in its enterprise model.
Toonimo is cross-platform, meaning it runs on all PC, Tablet, and Mobile devices. We wanted to make sure no matter what device is being used, Toonimo is able to guide your users.
Toonimo’s walkthroughs are visible on the most common Internet platforms such as Internet Explorer, Google Chrome, Microsoft Edge, Mozilla Firefox, Apple Safari and more.
Every Toonimo client will be assigned a success manager that will handle their needs. The success manager will be with you throughout your journey with Toonimo, not only helping to maximize the potential of the walkthroughs in every aspect, but to make sure things are running smoothly and in a timely fashion. Your assigned account & success manager will be your connection to the technical team and will make sure all your technical requirements are achieved.
Toonimo also offers professional services.
If time is an issue, let our team create the walkthrough “end-to-end” for you in a timely fashion.
Toonimo employs the highest caliber of engineers and technicians that will be able to guide you through any questions you might have.