Professional Services Position

Professional Services Manager

We are looking for a talented professional services manager to join our growing customer success team. The ideal candidate should have native English, including superior written skills, and experience with sales-related activities.

Duties and Responsibilities

• Drive the implementation of new accounts, ensuring value is delivered and constantly looking for up-sell opportunities
• Provide insights to product team as to the revenue potential for customer requests including new functionality
• Initial set-up of Toonimo service for customers
• Follow-up calls with customers to show value and improve customers' performance using Toonimo

Desired Skills & Experience

• Native English, including superior written skills
• 3 years of account management experience
• Experience with product management and/or project management
• Good mathematical skills
• Relationship-oriented individual
• Willing to work U.S. hours
• Ideally familiar with SaaS, including customer experience and user experience

Main Goals

• Converting pilots to successful accounts with case studies
• Converting quarterly accounts to annual
• Upselling and expanding existing accounts

To apply, send your CV to jobs@toonimo.com - see you there!