Customer Support
5 Reasons to Humanize Your Digital Channel
Written by Toonimo Let’s start out by discussing what humanizing your digital channel really means. The digital world has made it easy to access information an...
6 min read
Customer Support
Customer Support
5 Reasons Why Customers LOVE Automated Help Desks
Written by Toonimo It’s not hard for businesses to reflect on the reasons why automated help desks make sense – with the main reasons being, of course, that the...
5 min read
Customer Support
5 Ways to Enhance Your Website Customer Service
Written by Toonimo With companies like Amazon and Zappos setting the stage, online customer service expectations are more demanding than ever before. While ever...
6 min read
Customer Support
8 Tips to Creating an Effective Self-Service Website
Written by Toonimo Self-service. Whether it is the self-service lane at the gas station or grocery store or your ecommerce website, self-service only works as t...
8 min read
Customer Support
How Onsite Guidance Increases Customer Life cycle
Written by Toonimo Customer life cycle is a term used to describe the progression of stages a customer goes through from considering a product, service or solut...
6 min read
Customer Support
How to Create a More Cohesive Customer Journey
Written by Toonimo While there are several marketing metrics that must be monitored and minimized, among the most important -- and according to HubSpot, the mos...
7 min read
Customer Support
How to Offer Better Customer Service With Fewer Customer Service Requests
Written by Toonimo The internet is a very impersonal space. Sometimes being able to talk to your potential customers is all you need to distinguish yourself fro...
6 min read
Customer Support
How to Reduce Customer Support Costs
Written by Toonimo First, let's talk about the importance of customer service. Investing in customer support is a no-brainer, as it has a direct impact on the...
7 min read
Customer Support
Onsite Self Service – Ideal or Reality for E-commerce Businesses?
Written by Toonimo E-commerce business owners often feel they have to make a choice between saving on customer support costs and increasing customer satisfactio...
6 min read
Customer Support
Proven Ways To Improve Customer Effort Score (CES)
Written by Toonimo Customers are first and foremost the lifeblood of any business operation. Without them, there is no business. Gauging the customer experience...
7 min read
Customer Support
Using a Website to Improve Customer Service and Experience
Written by Toonimo Service based companies can save a lot on customer service expenses and improve their client experience by providing certain conveniences on...
6 min read
Customer Support
How to Deflect Support Tickets with Self-Service In-App Guidance
Reduce support ticket volume by 50% with AI chatbots and proactive walkthroughs.
2 min read