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Utility providers

Toonimo helps utilities providers by providing a self service platform for your users, cutting your costs and increasing your revenues
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INDUSTRY CHALLENGES

Your organization’s customers demand excellent customer service, 24/7, and this takes the form of real-time support, with a well-managed support platform.
Customers of utility providers expect tailored support via multiple channels. This includes social media, email, live chat, interactive multimedia messaging, and mobile communications
Industry challenges that need to be addressed:


  • High Support Costs – This generates high churn and user confusion.

  • Complex and Confusing Online Experience –Results in high churn and high levels of attrition.

  • Limited Self-Service Features – Users prefer to solve problems by themselves.


Trusted By
IEC (Israel Electric Company)
Toonimo walks the user through paying their electric bill as smoothly and effortlessly as possible. Making sure the user experience is at its highest.
Bezeq
Toonimo acts as an engagement platform to visitors and users offering them invitations for surveys and complex pages overviews.
Orange
Toonimo guides the user within a certain area in the funnel to make sure they are able to sign up correctly. While explaining the page itself, thus increasing the conversions rate and customer loyalty.

Utility Providers FAQ

How Toonimo can help me with the challenges above?

Toonimo lower the incoming support request by simplifying the user “touch point” such as: paying online, register page, and other confusing process, we also explains and guides user through complex funnels and other confusing stages with the help of a real human voice and a personalized message, ex: Bill explanation, form fill guidance and many more..

Can Toonimo explains complex process with a real human voice?

Yes. When a user needs an online help in a certain online process he can initiate a real human voice explanation or guidance which eliminate the confusion and help him complete the requests.

Could I deliver a personal message for every user?

Yes. Toonimo allows for personalized messages to be delivered for logged-in users or for new users. This bridges the gap between the support function and the user by making it a more personal experience, thereby driving up brand loyalty.

Does Toonimo Support Multi-language?

Toonimo’s Audio-Visual guidance product supports all languages and all dialects and accents, Toonimo’s Text bubbles walkthroughs also supports all written languages.
For segmentation purposes, Toonimo detects which country your visitors are situated (GEO Location) and can target your visitors with the most appropriate language.

Does Toonimo’s solution involve technical resources from my IT Division?

No. The Toonimo implementation process is easy. Simply copy & paste a single JavaScript code line into your webpage and you’re done. no technical skills needed.

Realted Resources

Build a Self-Service Website Ways to Improve CES Customer Experience and AI Reduce Support Cost Demo Universal Accou' Case Study
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Toonimo doesn’t only guide your users but also teaches them how to complete the funnel properly by implementing our one of a kind interactive walkthroughs
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