Toonimo lower the incoming support request by simplifying the user “touch point” such as: paying online, register page, and other confusing process, we also explains and guides user through complex funnels and other confusing stages with the help of a real human voice and a personalized message, ex: Bill explanation, form fill guidance and many more..
Yes. When a user needs an online help in a certain online process he can initiate a real human voice explanation or guidance which eliminate the confusion and help him complete the requests.
Yes. Toonimo allows for personalized messages to be delivered for logged-in users or for new users. This bridges the gap between the support function and the user by making it a more personal experience, thereby driving up brand loyalty.
Toonimo’s Audio-Visual guidance product supports all languages and all dialects and accents, Toonimo’s Text bubbles walkthroughs also supports all written languages.
For segmentation purposes, Toonimo detects which country your visitors are situated (GEO Location) and can target your visitors with the most appropriate language.