TELUS

Toonimo explains Telus' online bill with a real human voice and interactive visual cues. While explaining the bill itself, thus reducing the support cost.

Q-Link Wireless

Toonimo is guiding the users in receiving government benefits when it comes to subsidized cell phones. Making sure the experience is quick and easy to complete.

Orange

Toonimo guides the users within a certain area in the funnel to make sure they are able to sign up correctly. While explaining the page itself, thus increasing the conversions rate and customer loyalty.

When a customer needs help, telecom companies have a variety of response options. Taking advantage of new, innovative technologies and customer service strategies has the potential to revolutionize how these large enterprises handle customer sales, customer retention, speed to solve complaints and inquiries.‍

Industry challenges that need to be addressed:
  • High Support Costs – Due to complex account details and billing practices.
  • Support in the Digital Era –Today’s telecom customers expect immediate and personalized service whether it’s on-the-go using apps, or connected via PC.
  • Lack of Self-Service features – Most users want to solve problems by themselves.

ONLINE BILL
Paperless Billing Sign-ups
5.4%
PLANS/BUNDLES
Conversion Rates
5.4%
ONLINE BILL
Auto-pay sign-ups
5.9%
ONLINE BILL
Call Deflection
4.2%

Common Use Cases

  • Bill Explanation
  • International Plan Setup
  • Form filling
  • Business Services
  • Login Area
  • Support Troubleshooting
  • Product Explanation
  • Auto Pay
  • Vendor/Supplier portal
  • Paperless Billing
  • Plan/Bundle comparison

Trusted By

Telecommunications

Faq

How can Toonimo help me with these challenges?

Toonimo significantly lowers the number of incoming support requests by simplifying the user ‘Touch Point.’ This point can be the login, the registration page, or any other point drawing confusion with the user. Toonimo also provides detailed real time explanations and interactive guidance for the user to navigate through complex funnels and other complicated stages. It does this by offering a real human voice walkthroughs with personalized messaging. For example: Bills and statements are explained with a combination of both real human voice guidance and graphical coach marks.

How can Toonimo help me with these challenges?

Toonimo significantly lowers the number of incoming support requests by simplifying the user ‘Touch Point.’ This point can be the login, the registration page, or any other point drawing confusion with the user. Toonimo also provides detailed real time explanations and interactive guidance for the user to navigate through complex funnels and other complicated stages. It does this by offering a real human voice walkthroughs with personalized messaging. For example: Bills and statements are explained with a combination of both real human voice guidance and graphical coach marks.

How can Toonimo help me with these challenges?

Toonimo significantly lowers the number of incoming support requests by simplifying the user ‘Touch Point.’ This point can be the login, the registration page, or any other point drawing confusion with the user. Toonimo also provides detailed real time explanations and interactive guidance for the user to navigate through complex funnels and other complicated stages. It does this by offering a real human voice walkthroughs with personalized messaging. For example: Bills and statements are explained with a combination of both real human voice guidance and graphical coach marks.

How can Toonimo help me with these challenges?

Toonimo significantly lowers the number of incoming support requests by simplifying the user ‘Touch Point.’ This point can be the login, the registration page, or any other point drawing confusion with the user. Toonimo also provides detailed real time explanations and interactive guidance for the user to navigate through complex funnels and other complicated stages. It does this by offering a real human voice walkthroughs with personalized messaging. For example: Bills and statements are explained with a combination of both real human voice guidance and graphical coach marks.

How can Toonimo help me with these challenges?

Toonimo significantly lowers the number of incoming support requests by simplifying the user ‘Touch Point.’ This point can be the login, the registration page, or any other point drawing confusion with the user. Toonimo also provides detailed real time explanations and interactive guidance for the user to navigate through complex funnels and other complicated stages. It does this by offering a real human voice walkthroughs with personalized messaging. For example: Bills and statements are explained with a combination of both real human voice guidance and graphical coach marks.

Related Resources

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