Insurance
INDUSTRY CHALLENGES
This is achieved by enhancing customer journeys across channels and business functions. Providing a strong customer experience is not just about reducing the risk of customer service mishaps. It is an effective way for companies to clearly distinguish their brands in competitive markets.
- Frustrating and Confusing Online Process – Lack of real time guidance and support
- Poor Customer Experience –Blocking new opportunities and reducing company growth
- Lack of Self-Service features – Most users want to solve problems by themselves
Toonimo ensures that the proper information is given to the potential agents so they are able to create a thriving prosperous carrier, whiling making sure the clients needs come first.
Insurance FAQ
Toonimo helps users’ complete online processes like filling in a form, completing insurance claims, and other complex touch points. Toonimo does this with an interactive step-by- step walkthrough and innovative real time support messaging. Toonimo is the only platform that uses real human voice walkthroughs, in all languages.
Toonimo’s innovative walkthroughs ‘Lead’ users through the completion of online forms, per your requests. We also add real human voice support to each complex touch point.
Toonimo encourages and drives users to solve problems by themselves. This is done by adding self-service capabilities. Further, we also add a walkthrough knowledge base search bar for the user before initiating a chat or phone call.
Yes. Toonimo allows for personalized messages to be delivered for logged-in users or for new users. This bridges the gap between the support function and the user by making it a more personal experience, thereby driving up brand loyalty.
No. The Toonimo implementation process is easy. Simply copy & paste a single JavaScript code line into your webpage and you’re done. no technical skills needed.
