Toonimo helps users’ complete online processes like filling in a form, completing insurance claims, and other complex touch points. Toonimo does this with an interactive step-by- step walkthrough and innovative real time support messaging. Toonimo is the only platform that uses real human voice walkthroughs, in all languages.
Toonimo’s innovative walkthroughs ‘Lead’ users through the completion of online forms, per your requests. We also add real human voice support to each complex touch point.
Toonimo encourages and drives users to solve problems by themselves. This is done by adding self-service capabilities. Further, we also add a walkthrough knowledge base search bar for the user before initiating a chat or phone call.
Yes. Toonimo allows for personalized messages to be delivered for logged-in users or for new users. This bridges the gap between the support function and the user by making it a more personal experience, thereby driving up brand loyalty.