Telecommunications
INDUSTRY CHALLENGES
Taking advantage of new, innovative technologies and customer service strategies has the potential to revolutionize how these large companies handle customer sales, complaints, and inquiries.
- High Support Cost – Due to complex account details and billing practices.
- Support in the Digital Era –Today’s telecom customers expect immediate and personalized service gratification whether it’s on-the-go using apps, or connected via PC.
- Lack of Self-Service features – Most users want to solve problems by themselves
Telecommunication FAQ
Toonimo simplifies all online processes with interactive walkthroughs such as: bill explanations, log ins and registration, real time support, and more, Toonimo is the only platform that uses a real human voice and coach marks for explanation and guidance.
Yes. Toonimo can identify all logged-in users by name. Toonimo also identifies random users and delivers personalized messages according to the client’s request.
Toonimo encourages and drives users to solve problems by themselves. This is done by adding self-service capabilities. Further, we also add a walkthrough knowledge base search bar for the user before initiating a chat or phone call.
Yes. Toonimo operates an innovative platform that offers clients unfettered access to an analytics dashboard. There you will be able to see precisely how Toonimo is reducing your incoming calls and queries, and how your customers are solving their own problems on site. Within the analytics page you are able to track conversion rates, number of conversions, bounce rate, time on page, click through rate and see how many people finished the walkthrough.
No. The Toonimo implementation process is easy. Simply copy & paste a single JavaScript code line into your webpage and you’re done. no technical skills needed.
