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Public sector & government organizations

Toonimo helps the public sectors to enhance its online functionality while boosting the user experience, better server visitors and increasing conversions
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INDUSTRY CHALLENGES

Digitization in the public sector has tremendous benefits for society at large. Citizens and businesses now expect government information to be readily available online.
Info should be easy to understand and available at little or no cost to the public. Governments have many reasons to meet these challenges by investing in comprehensive public-sector digital transformation.
Industry challenges that need to be addressed:


  • Support in the Digital Era -Users expect immediate and personalized service whether it’s on-the-go using apps or via PC at home.

  • Government Bureaucracy - Overcome lengthy technological implementation with a cost-effective, user-friendly solution.

  • Lack of Self-Service Features – Most users want to solve problems by themselves, which also reduces support requests.


Trusted By
InsuranceQuotes
Toonimo helps increase online conversions by registering agents for InsuranceQuotes (a Bankrate company). Sharing relevant information on products and help agents make conscious decisions throughout the funnels
Q-Link Wireless
Toonimo is guiding the users in receiving government benefits when it comes to subsidized cell phones. Making sure the experience is quick and easy to complete.
IEC (Israel Electric Company)
Toonimo walks the user through paying their electric bill as smoothly and effortlessly as possible. Making sure the user experience is at its highest.

Public Sector FAQ

How can Toonimo Help me with the Above Challenges?

Toonimo’s innovative solution streamlines multiple online processes like: paying bills online, finding and filling online forms, and sourcing important data in seconds. Toonimo does all of this with the help of step-by-step, real human voice walkthroughs and text bubbles.

How can Toonimo Overcome Technological Bureaucracy?

Toonimo’s user-friendly, technological solution is easy to implement. Toonimo supports “On-Promise” implementation and has security certifications for government requests.

Could I deliver a personal message for every user?

Yes. Toonimo allows for personalized messages to be delivered for logged-in users or for new users. This bridges the gap between the support function and the user by making it a more personal experience, thereby driving up brand loyalty.

Can Toonimo explains complex process with a real human voice?

Yes. When a user needs an online help in a certain online process he can initiate a real human voice explanation or guidance which eliminate the confusion and help him complete the requests.

Does Toonimo’s solution involve technical resources from my IT Division?

No. The Toonimo implementation process is easy. Simply copy & paste a single JavaScript code line into your webpage and you’re done. no technical skills needed.

Realted Resources

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Humanizing the public sector experience, giving it a much-needed facelift by guiding you hand in hand until completion
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