Toonimo’s solution simplifies and eases the patient journey through finding a doctor, clinic location, setting an appointment, and more. In fact, all online processes can be resolved with the help of interactive and personalized patient walkthroughs. Toonimo reduces patient confusion and churn. Toonimo also assists with onboarding and training hospital employees with internal CRMs and other software.
Toonimo supports “Epic Software” patients with a comprehensive support knowledge search bar. Users can initiate an interactive step-by-step walkthrough that will guide them through the platform with a real human voice and graphical cues from a large database.
Yes. When a user needs online help for a specific online process he/she can initiate a human voice explanation or guidance which eliminates confusion and helps complete the support requests.
Yes. Toonimo allows for personalized messages to be delivered for logged-in users or for new users. This bridges the gap between the support function and the user by making it a more personal experience, thereby driving up brand loyalty.