We are looking for a talented professional services manager to join our growing customer success team. The ideal candidate should have native English, including superior written skills and experience with sales-related activities
Duties and Responsibilities
- Drives the implementation of new accounts, ensuring value is delivered and constantly looking for up-sell opportunities.
- Feedback to product: Provides insights to product team as to the revenue potential for customer requests including new functionality.
- Initial set-up of Toonimo service to customers.
- Follow up calls with customers to show value and to improve customers’ performance using Toonimo
Desired Skills & Experience:
- Native English, including superior written skills.
- 3 years of account management experience
- Experience with product management and/or project management
- Good mathematical skills
- Relationship-oriented individual
- Willing to work U.S. hours
- Ideally familiar with SaaS, including customer experience and user experience.
- Converting pilots to successful accounts with case studies
- Converting quarterly accounts to annual
- Upselling and expanding existing accounts