Toonimo's Blog

The digitization of companies is pervasive nowadays. If companies haven’t yet transitioned online, they are in the process of doing so...

Businesses can differentiate themselves from one another by way of the customer experience. Several exciting innovations took place in 201...

The communication between an organisation and its customers is pivotal to the customer experience. This is not a once-off relationship; it...

Onboarding remains one of the most important components of the customer life-cycle. It doesn’t matter if that individual is an emplo...

Customers are first and foremost the lifeblood of any business operation. Without them, there is no business. Gauging the customer exper...

Self-service. Whether it is the self-service lane at the gas station or grocery store or your ecommerce website, self-service only wor...