Customer Service & Support

Provide personalized service and deliver an in-store experience across your digital channel

Engage and support customers with humanized digital walkthroughs

Guide your website visitors through online customer facing processes including service and product selection, statement reviews, online payments and more. Toonimo’s seamless website overlay navigates users through the online service
channel and provides a seamless and connected customer experience. The SaaS platform revolutionizes the web user experience and solves user experience issues by delivering an interactive and personalized digital guide.
success in numbers
decrease in JVL’s Customer Support Costs
Increase in conversions for Bankrate Insurance

Support your clients anywhere and anytime

Guide online web users with an effective support & service channel
Effectively navigate new visitors and returning customers with relevant direction and messaging
Drive an improved user experience and increase user engagement
Boost digital adoption, lower bounce rates and increase conversion rates with directed digital guidance
Provide answers to common web user questions
With humanized interaction, deliver users answers to common questions before they even arise and provide assistance in completing complex online interactions
Promote self service with personalized walkthroughs
Enable users to self serve and boost productivity with interactive and personalized digital walkthroughs
Integrate with existing service channels
Provide a holistic in-store customer experience by aligning Toonimo’s digital walkthroughs with existing service channels including chat and phone support
Reduce customer support costs
Lower support requests and service costs while delivering users with intuitive personalized user guidance

Success Stories

With Toonimo, we are able to extend a unified customer experience to our online visitors and have dramatically reduced customer support costs thanks to the personalized web user guidance that the digital walkthroughs extend.
JVL Jewellery
Read how JVL decreased their customer support costs by 29%
Read the full story
Humanize your digital channel and create smarter engagement for your customers