Take the user on a step-by-step journey. This method not only guides the user by telling them what to do but will wait until the user completes that specific task in order to continue to the next step. Step-by-step guidance is great when training or onboarding and keeps the user interacting with the page. Toonimo wants the user not only to have a great experience but also to walk away with the knowledge of how to use the platform. Interactions in each walkthrough can consist of:

• Text bubbles
• Patented audio-visual guidance (real-time voice guidance, animated coachmarks)
  

Toonimo’s Surveys feature enables clients to collect feedback from end-users. Surveys can be served according to segmentation rules or be added at any step in a walkthrough. The Survey Analytics dashboard provides insights to the client to complete the feedback loop for further optimization.  

• Multiple Choice - Users can select a single response from a list of provided responses
• NPS - Users can provide a numerical rating on a scale as a response
• Free Text - Users can type in a custom response
  

Toonimo’s Interactive Voice Response (IVR) allows enterprises to create multilingual flows within automated phone system technologies, including conversational (bi-directional voice) state of the art abilities, voice directed surveys, automated KYC verifications and more.

Toonimo’s accessibility widget was created for everyone to enjoy the best experience possible.

This product enables consumer-facing websites, portals or apps used for internal employee training needs (patent pending) to automatically fix ADA compliance issues, and we are very proud of the ease of use it provides to individuals with disabilities.

Toonimo's accessibility widget adds these compliances:

• WCAG 2.1
• ADA Title III
• Section 508
• ACA
• EAA/EN301549
  

Toonimo provides clients with a full enterprise data analytics suite that is designed to understand the overall impact and usage of each Toonimo product.  These data services were built with the intention to be customizable to a business’s goals and insightful to how the end-user interacts with a company’s online resources. Toonimo built these reporting tools while setting a default of not using or processing any PII.

Toonimo Insights was built to measure user behavior outside of a walkthrough. Understanding how users interact with each page allows Toonimo to quickly identify any challenge areas that will require additional layers of help. These findings can be applied to how each guidance is being built.

Toonimo RPA (Robotic Process Automation) is a widely used Toonimo product that allows clients to automate business processes to save time and effort on redundant tasks.  

Examples Include:

• Fill out forms or input fields automatically
• Complete repetitive tasks without any interaction
• Auto click, Typing, Select, Scroll, Show/Hide of elements
• Navigation and a lot more!
  

Toonimo’s conversational interfaces allow users & employees to become self-sufficient using contextual machine learning based algorithms.

• Chatbot - Simulates a conversation with an agent that can integrate into your backend systems’ APIs, serve Toonimo related contents, use Toonimo’s RPA and more.
• Patented Voicebot - a Siri™ like bi-directional conversational approach to assist users throughout complex portals and applications that uses all of the chatbot abilities and adds the human touch which gives you the ultimate conversational user experience.
  

Toonimo’s robust Knowledge base provides an organized library of content fully accessible in any language. Users can browse and search for the walkthroughs they need to fulfill tasks and self-serve.

Curriculums can be triggered inside the Knowledge Base to kickstart any orientation or onboarding process or a simple task completion experience. Toonimo can import documentation from any existing LMS in order to create a centralized area for all L&D (Learning & Development) needs. This content can be in the form of PDFs, articles, videos and web links. Toonimo provides reporting on how users interact with the Knowledge Base to maximize the delivery of which content to include by providing both positive and negative keywords your users searched for.